My Profile
Work
Experience
Sept 2023 - Feb 2024
Product Manager - Service Management Group (Canada/USA)
Contract (6 Months)
Achievements: • Championed Agile and SAFe Agile integration in an 8-member QA and developer team, yielding streamlined workflows and accelerated project delivery. • Enhanced data collection efficiency by 40% through the streamlined redesign of the analytics tool to better meet client needs. • Optimized Client escalation matrix, slashing issue resolution time by 50% and significantly boosting client satisfaction. • Acted as a liaison between Business stakeholders and the Technology team for a key project collaboration resulting in accurate development and reduced timeline in project completion by 50%. • Implemented preventive and predictive maintenance strategies to mitigate potential failures, resulting in a 20% increase in application reliability and a 10% reduction in technical debts. Skills used: • Leadership and guidance • SAFe Agile methodology and Scrum framework • Workflow automation • Stakeholder engagement and feedback gathering • Project management • Agile tools such as Pendo, Atlassian Jira and Confluence. • UI/UX tools such as Balsamiq, Figma, Draw.IO
Oct 2020 - June 2023
Product Owner - Kantime (USA/India)
Fulltime
Achievements: • Successfully guided a team of 16 professionals to conceptualize, develop, and launch 2 major cloud-based SaaS product releases. • Introduced new, independent functionalities and improved usability, resulting in a 25% increase in user satisfaction and a 15% reduction in support tickets. • Implemented Agile methodology across the product development team, resulting in a 30% increase in productivity and a 20% reduction in development time. • Developed and executed a workflow automation strategy that enhanced product quality, hastened development timelines, and ensured timely delivery and customer satisfaction. • Managed projects effectively and expedited product development through skillful deployment of Agile tools. Skills used: • Leadership and guidance • Agile methodology and Scrum framework • Workflow automation • Stakeholder engagement and feedback gathering • Project management • Agile tools such as Atlassian Jira and Confluence. • UI/UX tools such as Balsamiq, Figma, Draw.IO
July 2020 - Sep 2020
Senior Business Analyst - Indegene (India)
Consulting Contract (3 Months)
Achievements: • Spearheaded UI and workflow automation for a UK-based client's drug delivery system, resulting in a significant reduction in turnaround time and process efficiency. • Developed and executed comprehensive project plans, identifying and addressing potential issues and risks, ensuring successful project delivery within established timelines and budget. • Translated stakeholder needs into actionable project plans and deliverables, resulting in improved client satisfaction and successful project outcomes. • Provided valuable insights and recommendations to senior management and stakeholders, contributing to strategic decision-making and improving overall business processes and outcomes. Skills used: • Leadership and mentorship to optimize team productivity and deliverables. • Cross-functional collaboration with product management, design, and testing teams, ensuring effective communication and seamless product delivery. • Meticulous requirements gathering and analysis to translate stakeholder needs into actionable project plans and deliverables. • Relationship building with key stakeholders, including clients, vendors, and internal teams, resulting in improved client satisfaction and successful project outcomes.
Jan 2019 - Dec 2019
Product Owner - Coreplus (Australia)
Fulltime
Achievements: • Successfully led the implementation of a new online portal project, resulting in improved customer retention and satisfaction • Spearheaded the development of new features through well-articulated requirements, ensuring efficient product development and timely delivery • Mitigated failure potential through preventive and predictive maintenance, resulting in improved product reliability and reduced maintenance costs • Managed a project from business analysis to implementation, delivering a cost-saving of 50% for the company Skills used: • Effective communication of product strategy, status, and vision to all stakeholders • Producing design mockups using UX/UI design tools such as Figma and Gliphy • Identifying requirements and achieving product launch readiness through collaboration with key stakeholders and customers • Managing feature description, business case, and monitoring of business performance • Astute leadership in product management, resulting in enhanced customer satisfaction and overall business performance.
Aug 2014 - Aug 2016
Software Engineer Analyst - Accenture (India)
Fulltime
Achievements: • Accelerated onboarding for 5 new-joiners by 50%, saving over 50 business hours in a quarter. • Streamlined data analysis by developing macros in Microsoft Excel, significantly enhancing operational efficiency. • Constructed performance reports and dashboards with key business KPIs, driving a substantial reduction in customer churn rate. • Increased client satisfaction by delivering clear and effective communication of project progress to stakeholders, ensuring alignment of progress to business KPIs. • Provided expert support for escalation procedures to analyze and resolve system errors and order triaging errors. • Ensured data accuracy and validated results by conducting quality assurance reviews. • Drafted comprehensive Business Requirement Documents (BRDs) to provide clear scope of work for the technical team, collaborating effectively with cross-functional teams such as business analysts, developers, and testers to explain new process transformations. Skills used: • Training facilitation skills • Microsoft Excel proficiency • Data analysis and reporting skills using MySQL and Tableau • Communication skills • Escalation management skills • Quality assurance skills • Business analysis and documentation skills
Education
2016 - 2018
MBA | Business Consulting & Project management
Deakin University (Melbourne, Australia)
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Achieved Distinction Average
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Deakin University is ranked in the top 1% of universities worldwide by the prestigious ARWU ranking
2010 - 2014
Bachelors of Engineering | Electronics & Computers
VTU University (Bangalore, India)
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Completed three major Academic Projects
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Distinction average in academic projects
Certification
Issued : Feb 2024
Validity : Feb 2025
Certified SAFe® 6 Product Owner/Product Manager
Issuing Authority : Scaled Agile
Issued : Feb 2020
Validity : Feb 2026
Scrum Certified Product Owner (CSPO)
Issuing Authority : Scrum Alliance
Issued : Jun 2022
Validity : Jun 2024
Atlassian Certified in Managing Jira Projects for Cloud
Issuing Authority : Atlassian
Issued : Jun 2023
Validity : Jun 2025
Microsoft Certified: Azure Fundamentals
Issuing Authority : Microsoft
Skills
& Expertise
Skillset gained throughout my professional journey
• Expertise in SAFe Agile implementation across Engineering Teams • Product vision creation and communication • Strategic thinking and prioritization • Customer empathy and understanding of user needs and pain points • Stakeholder management and needs assessment • In-depth knowledge and experience with Scrum methodologies • Clear and concise user story writing with defined acceptance criteria • Backlog management based on value to customer and business • Collaboration and effective communication with cross-functional teams • Adaptability to changing requirements and business needs • Data analysis to inform product decisions and improve performance.